Legal · Updated 10 November 2026
SANQO platform privacy notice
This notice covers sanqo.app and the SANQO clinic and patient workspaces. The separate information website at eazycare.ai has its own privacy notice.
Information used by the platform
Pilot enquiries contain the contact and practice details you submit. When clinical access opens, account details, reusable patient profiles, clinic records, appointment requests and signed sharing acknowledgements support the corresponding care workflows. Do not put patient records in a pilot enquiry.
Profiles and clinical records
Saving a reusable profile is separate from sharing it with a clinic. A clinic receives the selected information following the named-clinic acknowledgement. Clinician-authored records remain associated with their source clinic; patient-reported updates are presented separately for review.
Access and sharing
Clinical access depends on account ownership, clinic membership or verified patient/representative authority. Sharing permissions specify recipient clinics, categories and duration. You can revoke future access through an active permission. Revocation does not recall prior copies or remove the source clinic’s record.
Service operation
Account verification, email delivery, hosting and database services are used to operate the platform. Clinical processing and service-provider arrangements must be confirmed during pilot onboarding. This notice does not claim that identifiable clinical data is used to train general-purpose AI models.
Storage and retention
Clinical pages and patient API responses are not cached by the PWA for offline viewing. Records and signed acknowledgement history may remain necessary for the treating clinic and the service’s audit history. The applicable clinic retention and processing arrangements are provided during onboarding; revoking sharing does not automatically delete them.
Corrections and questions
Use My profiles to update patient-provided details. Ask the treating clinic about corrections to its clinical record. Contact contact@eazycare.ai for account, privacy or historical-data requests. Avoid sending a full medical record in general email. Production controls and processing details are reviewed before clinical activation.