Free pilot access
Participating clinics pay no SANQO software subscription or per-visit fee during the January–June 2027 pilot.
Malaysia pilot · January–June 2027
Your next clinic system.
A free, supported start.
Bring your clinic into the SANQO pilot with no software fee. Our team visits your practice, helps set up your profile and QR code, assists migration and trains your staff for free.
Apply for the free pilot ↓- ✓ Onboarding begins December 2026.
- ✓ Start alongside your current system, or plan a reviewed replacement.
- ✓ Subsidised continuation options; no automatic paid conversion.
- ✓ Your clinic retains control of its data and can leave with an export.
Patient or family member? Find your patient workspace. This form is for practices applying to the pilot.
Outside Malaysia? Contact the team about a future SEA cohort.
Your pilot package
A supported start, at no SANQO pilot fee.
We come to your clinic
A SANQO representative arranges a clinic visit, helps set up your practice profile and generates your clinic QR code.
Assisted migration
We help map and validate your existing patient data, starting with CSV or spreadsheet exports and a reviewed sample import.
Free team training
Reception, clinicians and clinic owners receive role-based training, practical guides and an in-app guided setup.
24×7 support
Contact SANQO support throughout the pilot. Urgency-based response targets and escalation arrangements are agreed at onboarding.
Your data, without lock-in
Export clinic-owned records into open formats. We assist with a complete exit handover, including original documents where held.
No card is required and you are not automatically moved to a paid plan. Any third-party services or costs are discussed before you agree to use them.
What happens after you apply
We help your team get started.
01
Tell us about your clinic
Submit your contact details, location and current workflow. Please leave patient information out of the enquiry.
02
Arrange your clinic visit
A SANQO representative contacts you to discuss suitability and schedule the on-site setup visit.
03
Set up, import and rehearse
Together we configure the clinic profile, staff access and QR code, validate a sample migration and practise a complete patient visit.
04
Train the team and start safely
Your team receives free training. We agree whether you begin alongside your current system or switch after the readiness review.
05
Review outcomes together
We compare your agreed baseline with real usage, resolve friction and review progress with your clinic champion.
Your transition, agreed together
Start alongside. Switch when ready.
SANQO is being built to become your primary clinic system. We first map how your practice registers patients, consults, dispenses, bills and follows up. A replacement starts only after your required workflows and integrations pass an agreed readiness review.
Use alongside your existing system
Begin with an agreed workflow and a clear source of truth. We identify what stays in the existing system and what SANQO handles, so a pilot does not become permanent double entry.
Plan a complete replacement
Validate migration, records, prescriptions, dispensing, stock, billing, required documents and integrations. Unavailable requirements remain on the implementation plan; we do not ask you to switch them off first.
After June 2027
Stay because it works for your clinic.
Participating clinics that continue receive a subsidised plan. We provide the price, subsidy duration, inclusions and any limits in writing before the pilot ends. You choose whether to continue; there is no automatic paid conversion.
Recommended for busy clinics
Monthly clinic subscription
Recommended for busy, established practices. One predictable monthly software fee per clinic, with the agreed scope and fair-use limits written clearly.
Per completed visit
An alternative for lower or variable volumes. The proposed unit is a completed consultation, not a stored patient. An agreed monthly cap keeps costs predictable.
Per-visit pricing is a proposed billing option, not a charge on patient profiles, cancelled bookings, record views or reminder messages. The final counting rules and cap are part of your written offer. Exports and patient access are not held hostage to a plan upgrade.
Support throughout the pilot
24×7 support. A clear escalation path.
Your clinic gets a named onboarding contact and a support route. Critical incidents are escalated to the on-call team; help with ordinary questions follows the agreed support schedule.
Critical
Clinic unable to work; suspected security or data-integrity incident
Initial response target: 30 minutes, 24×7
Immediate triage and containment; target a safe workaround or restoration within 4 hours.
High
Important workflow blocked; no practical workaround
Initial response target: 2 hours, 24×7
Prioritised correction or workaround; target 24–48 hours for a confirmed, safely repairable defect.
Standard
A non-blocking issue with a usable workaround
Initial response target: 8 business hours
Confirm impact and agree a fix or release date.
Guidance
How-to help, training or feature requests
Initial response target: 1 business day
Provide guidance or agree the next step.
These are pilot service targets, not a guarantee that every defect will be fully resolved in 24–48 hours. A safe workaround, rollback or recovery can come before a permanent fix. We agree case ownership, updates and any exceptions with you; the written pilot agreement defines the applicable commitments.
How to get help →Try SANQO with your team behind you.
Free pilot software, assisted setup and training. Bring your current workflow; we will work through the transition with you.
Apply for the free clinic pilot →